Whether your goal is to increase sales, improve customer experience and – satisfaction, drive customer engagement, decrease operational expenses or simply to extend your standard working hours to become reachable for your customer 24/7/365, at Ping we develop solutions tailor made to meet the requirements of your organization.At Ping we see it as our task to make your customer services, sales and marketing efforts as successful as possible.In order to provide our clients with one address for all prospecting and client communication, Ping is continuously adding new products and services to its portfolio.
Order intake
Internet sales continue to grow at high speed. Customers that order products online or over the phone are expecting from you to process their orders quick and smooth.
Keep in mind that it is easier and cheaper to sell additional products or services to an already buying customer, than to sell a products or service to a first time customer. Our contact center staff is trained to detect or open up cross-sell opportunities and will be dedicated to increase the average basket value of your customers.
Customer acquisition / Cross-sell
Whether you want to sell a product to a first time customer or sell additional products and services to already existing customers; our telesales agents will get the most out of every call – because every conversation is a sales conversation.
Web chat
Is your organization using its website as a sales channel or to provide your customers with information about your products and services? Than it is good to know that web chat offers both you and your customer lots of benefits.
It takes only one click for your customers to contact you – they simply start a chat session on your web page. It enables you to service your customers fast and efficient because one agent is able to handle several chats simultaneously.
Other benefits web chats offers are, the possibility for your organization to service customers with hearing disabilities just perfectly; live chat increases the likelihood that customers return to your website later on and it’s an easy and free of charge communication channel to use for customers abroad.
Back office
Does your customer service include answering emails or processing incoming inquiries? Do you have a need for data entry or scanning of documentation? Ping provides you with the facilities and workforce which is dedicated to assist you as part of your back office team.
Together we set out all procedures and protocols, focusing on providing you with the most efficient workflow and creating transparency by using clear reporting.
